Difficult Conversations

Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project.

Author: Bruce Patton

Publisher: Penguin UK

ISBN: 0241992478

Category: Business & Economics

Page: 352

View: 782

We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

Difficult Conversations in Medicine

Chapter 8 Difficult conversations with children and parents Melinda Edwards 86
86 87 Summary Introduction Communicating with the child and family system
Communicating complex information to children Giving emotive and sensitive ...

Author: Elisabeth Macdonald

Publisher: Oxford University Press, USA

ISBN: 9780198527749

Category: Medical

Page: 231

View: 213

This text covers ethical and legal issues, planning difficult conversations, the patient's and doctor's perspectives, issues surrounding special groups such as children and the elderly, and conversations with patients from different cultural backgrounds.

Difficult Conversations

Working at the Harvard Negotiation Project with thousands of people on all kinds
of difficult conversations, we have found a way to make these conversations less
stressful and more productive. A way to deal creatively with tough problems ...

Author: Douglas Stone

Publisher: Penguin

ISBN: 1101496762

Category: Psychology

Page: 352

View: 452

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Difficult Conversations

Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works.

Author: Douglas Stone

Publisher: Gardners Books

ISBN: 9780140277821

Category: Psychology

Page: 250

View: 401

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

Difficult Conversations

Difficult. Conversations. Feeling uncomfortable during a difficult conversation is
common; embracing the discomfort and moving past it is more challenging. —
Kimberly Datchuk (2018) Difficult conversations are conversations that may be
more ...

Author: Anni K. Reinking

Publisher: Rowman & Littlefield

ISBN: 1475845863

Category: Education

Page: 122

View: 256

This is a great resource for teachers and administrators to communicate more effectively.

Difficult Conversations HBR 20 Minute Manager Series

Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic.

Author: Harvard Business Review

Publisher: Harvard Business Review Press

ISBN: 1633690792

Category: Business & Economics

Page: 128

View: 325

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: Uncovering the root cause of friction Maintaining a positive mind-set Untangling the problem together Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

Successful Difficult Conversations in School

Holding difficult conversations well is the key to successful leadership and management in schools - this easily read book will be invaluable to both experienced and new leaders.

Author: Sonia Gill

Publisher: John Catt Educational

ISBN: 9781911382522

Category: Education

Page: 178

View: 686

Holding difficult conversations well is the key to successful leadership in schools - this book is for both experienced and new leaders.

The Discomfort Zone

However, few people enjoy hearing the messy--and sometimes painful--feedback it takes to overcome a personal obstacle. Marcia Reynolds shows how to use the discomfort zone to help others grow, not suffer"--

Author: Marcia Reynolds

Publisher: Berrett-Koehler Publishers

ISBN: 1626560668

Category: Business & Economics

Page: 192

View: 819

You want people to stretch their limits, but your conversations meant to help them often fall flat or backfire, creating more resistance than growth. Top leadership coach Marcia Reynolds offers a model for using the Discomfort Zone—the moment when the mind is most open to learning—to prompt people to think through problems, see situations more strategically, and transcend their limitations. Drawing on recent discoveries in the neuroscience of learning, Reynolds shows how to ask the kinds of questions that short-circuit the brain’s defense mechanisms and habitual thought patterns. Then, instead of being told, people see for themselves the insightful and often profound solutions to what is stopping their progress. The exercises and case studies will help you use discomfort in your conversations to create lasting changes and an enlivened workforce.

Tackling Difficult Conversations Pocketbook

This work helps you learn how to communicate with authority, clarity and persuasiveness, and - through active listening, mirroring body language and other techniques - how to empathize with the other person and how to interpret what they ...

Author: Peter English

Publisher: Pocketbooks

ISBN: 9781906610043

Category: Business communication

Page: 112

View: 822

At some stage or other we all have to deal with difficult conversations. This work helps you learn how to communicate with authority, clarity and persuasiveness, and - through active listening, mirroring body language and other techniques - how to empathize with the other person and how to interpret what they are saying, feeling and thinking.

21 Difficult Conversations

From saying a no, giving feedback, delivering bad news, turning debates to dialogues, to going back to an old, hurtful incidents and dealing with irrational and sometimes insensitive talk, this book is filled with life affirming primers.

Author: Dr Latha Vijaybaskar

Publisher: Independently Published

ISBN: 9781794149403

Category: Business & Economics

Page: 184

View: 129

What conversations do you find difficult? The answer might be different for each of us, but let's face it. We've all experienced difficult conversations. And what is a difficult conversation? If the conversation is emotional, high stakes, or challenging for at least one of the people involved, then it is difficult. Some are planned, and we dread the path, while some are spontaneous and catch us by surprise. You might be the initiator of a difficult conversation or the receiver. In her book, Dr. Latha Vijaybaskar helps you navigate 21 such difficult conversations. From saying a no, giving feedback, delivering bad news, turning debates to dialogues, to going back to an old, hurtful incidents and dealing with irrational and sometimes insensitive talk, this book is filled with life affirming primers. The most exciting part of the book is the "'exactly what to say'" section, weaving together the conceptual and the anecdotal with the practical and commonsensical. You'll learn to: 1. Live fully and not skirt around the perimeter of relationships. 2. Talk your differences and not avoid relationships because of a few small errors. 3. Say no and not feel bad, say sorry and smile, speak from the heart and be respected. 4. Connect with customers, colleagues, and friends at a far deeper level. Let's change the conversation!

Having Hard Conversations

Designed to help educators confidently lead difficult conversations, this insightful book offers interactive exercises, sample scripts, and a step-by-step approach to help realize positive outcomes.

Author: Jennifer Abrams

Publisher: Corwin Press

ISBN: 1412965004

Category: Education

Page: 127

View: 892

Designed to help educators confidently lead difficult conversations, this insightful book offers interactive exercises, sample scripts, and a step-by-step approach to help realize positive outcomes.

Difficult Conversations by Douglas Stone Bruce Patton and Sheila Heen Summary

DISCLAIMER: This book summary is meant as a preview and not a replacement for the original work. If you like this summary please consider purchasing the original book to get the full experience as the original author intended it to be.

Author: QuickRead

Publisher: QuickRead.com

ISBN:

Category: Study Aids

Page:

View: 373

Do you want more free book summaries like this? Download our app for free at https://www.QuickRead.com/App and get access to hundreds of free book and audiobook summaries. Learn how to approach difficult conversations and discuss what matters most. Difficult conversations are a part of everyday life. Each day we either attempt or avoid such conversations, whether it’s confronting an underperforming employee or simply disagreeing with a spouse. Unfortunately, these tough conversations are inevitable so perhaps it’s time to learn how to have one productively. Thankfully, authors Douglas Stone, Bruce Patton, and Sheila Heen have put together tips and tricks to help you become better at communicating. As you read, you’ll learn about the common mistakes people make when having difficult conversations as well as how to arm yourself with the tools you need to prevent them. In the end, you’ll learn how to communicate effectively and have difficult conversations without hurting anyone in the process. Keep reading to learn how every discussion has Three Conversations and how you can approach and improve each one for more meaningful, purposeful conversations.

Difficult Conversations In A Week

This practical book offers help to new and aspiring managers in a variety of business situations, such as delivering bad news in an appraisal, and how to work with a range of colleagues who may be lazy, negative orincompetent.

Author: Martin Manser

Publisher: Hachette UK

ISBN: 147180111X

Category: Business & Economics

Page: 128

View: 379

Difficult conversations just got easier How do you deal professionally with a colleague whose work is seriously below standard? A supplier who is always late? Saying 'no' graciously? Giving someone bad news? Many of us have been on the receiving end of business conversations that have been badly handled, poorly timed or scarcely prepared for by the person we're talking to. This practical book offers help to new and aspiring managers in a variety of business situations, such as delivering bad news in an appraisal, and how to work with a range of colleagues who may be lazy, negative orincompetent. Whether you choose to read it in a week or in a single sitting, Difficult Conversations In A Week is your fastest route to success: - Sunday: Why are some conversations difficult? We may tend to avoid difficult conversations: how else can you deal with them? - Monday: Manage your emotions Distinguish the facts of an incident and how colleagues feel about it and their sense of identity. - Tuesday: Prepare well The venue, atmosphere and timing of a difficult conversation are all important. It is essential that you prepare well, especially your opening words and the direction that you want the conversation to go in, including alternative ways to resolve the issue. - Wednesday: Listen carefully As you listen, you discover more about your colleague's background and motivation. You also need to learn how to ask incisive questions that get to the root of an issue. - Thursday: Treat colleagues with respect In a difficult conversation, you need to affirm your colleague and continue to listen until they feel heard. You will explain your point of view politely, yet firmly, being neither passive nor aggressive in tone. - Friday: Seek change Involve colleagues in a conversation; learn how to deal with certain kinds of colleagues, for example, those who are lazy, aggressive or shy. - Saturday: Build trusting relationships Work hard to develop strong working relationships, so that when you have to have a difficult conversation, you will be better placed to do sobecause you will know the person better.

Difficult Conversations

So how does a dodger become a tackler? This book outlines 10 steps to help you deal with an impending difficult conversation.

Author: Clive Lewis OBE DL

Publisher: Clive Lewis

ISBN: 0957524633

Category: Communication in management

Page: 71

View: 482

In life you are either a tackler or a dodger. A tackler is a person who deals with situations as and when they arrive, regardless of their potential awkwardness or unpleasantness. They don't procrastinate or put things off no matter how unappetising the impending conversation might be. To a tackler, the right outcome is the key. Does this sound like you? No? Don't worry, you're not alone. Many of us put things off when we should be getting on with them, even tacklers. But making a habit out of this, especially if you're in a position of authority, can cause more damage than you can imagine - to the health of yourself and other people, the productivity of your department and the performance of your organisation as a whole. So how does a dodger become a tackler? This book outlines 10 steps to help you deal with an impending difficult conversation. It gives examples of what to say and what to avoid in order to ensure that you swap your dodging spots for tackler's stripes. Written by Clive Lewis, Founding Director of Globis Mediation Group, it comes packed with advice and experience from an industry leader in employee relations.

10 Rules for Talking

Psychologist Tim Harkness has noticed sometimes it seems everyone is shouting, but nobody is listening.

Author: Tim Harkness

Publisher: Kings Road Publishing

ISBN: 1788702670

Category: Psychology

Page: 320

View: 896

Psychologist Tim Harkness has noticed sometimes it seems everyone is shouting, but nobody is listening. Surely we don't need to learn how to talk? And yet, in an age of Brexit and Trump, where social media provides a platform for instantaneous, unfettered opinion, doesn't it feel that we've lost our ability to move discussions forward? 10 Rules for Talking is a timely guide to help you talk to people who don't share your opinion. Harkness focuses on difficult conversations - the complex, emotional and recurring discussions that persistently affect our personal and professional lives. The ten rules will teach you to remember most people are good and worthy of respect (Rule 3), why it is important to keep a conversation safe (Rule 5) and how to truly listen (Rule 9). Learn how to persuade, respond and - most importantly - keep the conversation progressing. Welcome to a new way of talking.

How to Tell Anyone Anything

Complete with illuminating examples and a unique step-by-step process, the book gives readers powerful insight into how we all react naturally to criticism--and how to transform interactions that might become verbal tugs-of-war into ...

Author: Richard Gallagher

Publisher: AMACOM

ISBN: 0814410162

Category: Business & Economics

Page: 240

View: 954

Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of providing feedback by focusing on what’s wrong and shows them instead how to provide clear, constructive positive messages that create real behavior and performance change. You’ll learn how to be more candid, prioritize relationships, ask important questions, reframe difficult messages, control your emotions, and--just as important--be graceful when you’re on the receiving end of difficult feedback. Complete with illuminating examples and a unique step-by-step process, the book gives readers powerful insight into how we all react naturally to criticism--and how to transform interactions that might become verbal tugs-of-war into collaborative problem-solving sessions. No one likes to be criticized. How to Tell Anyone Anything teaches the communication skills needed to successfully get the message across while keeping feelings and relationships intact.

Difficult Conversations

This easy read book provides you with 10 simple steps to boost your skills and confidence allowing you to tackle, not dodge that difficult conversation.

Author: Clive Lewis OBE DL

Publisher: Clive Lewis

ISBN: 0956864805

Category:

Page: 64

View: 728

In life you are either a tackler or a dodger. A tackler is a person who deals with situations as and when they arrive, regardless of their potential awkwardness or unpleasantness. They don't procrastinate or put things off no matter how unappetising the impending conversation might be. This easy read book provides you with 10 simple steps to boost your skills and confidence allowing you to tackle, not dodge that difficult conversation.

One Hundred and One Tough Conversations to Have with Employees

How do you address an awkward employee situation without making matters worse? This practical, solution-oriented guide walks readers though sample dialogues managers can use to meet issues head-on.

Author: Paul Falcone

Publisher: Amacom Books

ISBN: 9780814413487

Category: Business & Economics

Page: 304

View: 564

Inappropriate attire, lateness, sexually offensive behavior, productivity and communication issues . . . these are just a few of the uncomfortable topics you may have to discuss with your employees. 101 Tough Conversations to Have with Employees provides you with proven guidance and realistic sample dialogues you can use to facilitate clear, direct interactions with your people, helping to sidestep potential awkwardness and meet issues head on. This solution oriented book walks you through some of the most common--as well as the most serious--employee problems you're ever likely to encounter. Covering everything from substandard performance reviews to personal hygiene to termination meetings, this handy guide helps you treat your people with dignity, focusing not just on what to say but also on how to say it. This helpful guide provides down to earth techniques you can use to protect yourself and your organization--and get the very best from your people. Praise for Paul Falcone's Previous Books: "101 Sample Write-Ups for Documenting Employee Performance Problems": "When you feel the need to document an employee's actions (or inactions), turn to this great tool."-- Legal Management "96 Great Interview Questions to Ask Before You Hire": "Takes the guesswork out of the interview process." -- Benefits and Compensation Solutions "The Hiring and Firing Question and Answer Book": "If the art and science of hiring and firing has become a puzzle, then author Paul Falcone has the answer." -- Houston Business Journal Paul Falcone is Vice President of Employee Relations at Time Warner Cable in Los Angeles and was formerly Vice President of Human Resources at Nickelodeon. He is the author of 2600 Phrases for Effective Perform-ance Reviews, 101 Sample Write-Ups for Documenting Employee Performance Problems, 96 Great Interview Questions to Ask Before You Hire, and The Hiring and Firing Question and Answer Book. He lives in Valencia, California.

Difficult Conversations

Author: Katie Day

Publisher: Alban Books

ISBN: 9781566992398

Category: Religion

Page: 96

View: 917


Difficult Conversations

Anne Dickson tells you how. She describes a range of difficult conversations that frequently occur in intimate, social and work situations, and reveals simple but powerful techniques that will help you to transform the situation.

Author: Anne Dickson

Publisher:

ISBN: 9780749924980

Category: Psychology

Page: 239

View: 325

This book gives practical advice for building your assertiveness skills and communicating directly with others. Sample scenarios covering difficult conversations with your partner, friends and family, bosses and colleagues and shows you the right way to get your message across.