Difficult Conversations

Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project.

Author: Bruce Patton

Publisher: Penguin UK

ISBN: 0241992478

Category: Business & Economics

Page: 352

View: 989

We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

Difficult Conversations

Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

Author: Douglas F. Stone

Publisher: Penguin

ISBN: 9780140288520

Category: Business & Economics

Page: 250

View: 404

Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

Difficult Conversations

Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works.

Author: Douglas Stone

Publisher: Gardners Books

ISBN: 9780140277821

Category: Psychology

Page: 250

View: 760

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

Difficult Conversations

Anne Dickson tells you how. She describes a range of difficult conversations that frequently occur in intimate, social and work situations, and reveals simple but powerful techniques that will help you to transform the situation.

Author: Anne Dickson

Publisher:

ISBN: 9780749924980

Category: Psychology

Page: 239

View: 337

This book gives practical advice for building your assertiveness skills and communicating directly with others. Sample scenarios covering difficult conversations with your partner, friends and family, bosses and colleagues and shows you the right way to get your message across.

Difficult Conversations HBR 20 Minute Manager Series

Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic.

Author: Harvard Business Review

Publisher: Harvard Business Review Press

ISBN: 1633690792

Category: Business & Economics

Page: 128

View: 591

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: Uncovering the root cause of friction Maintaining a positive mind-set Untangling the problem together Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

Difficult Conversations in Medicine

Chapter 8 Difficult conversations with children and parents Melinda Edwards 86
86 87 Summary Introduction Communicating with the child and family system
Communicating complex information to children Giving emotive and sensitive ...

Author: Elisabeth Macdonald

Publisher: Oxford University Press, USA

ISBN: 9780198527749

Category: Medical

Page: 231

View: 136

This text covers ethical and legal issues, planning difficult conversations, the patient's and doctor's perspectives, issues surrounding special groups such as children and the elderly, and conversations with patients from different cultural backgrounds.

21 Difficult Conversations

From saying a no, giving feedback, delivering bad news, turning debates to dialogues, to going back to an old, hurtful incidents and dealing with irrational and sometimes insensitive talk, this book is filled with life affirming primers.

Author: Dr Latha Vijaybaskar

Publisher: Independently Published

ISBN: 9781794149403

Category: Business & Economics

Page: 184

View: 772

What conversations do you find difficult? The answer might be different for each of us, but let's face it. We've all experienced difficult conversations. And what is a difficult conversation? If the conversation is emotional, high stakes, or challenging for at least one of the people involved, then it is difficult. Some are planned, and we dread the path, while some are spontaneous and catch us by surprise. You might be the initiator of a difficult conversation or the receiver. In her book, Dr. Latha Vijaybaskar helps you navigate 21 such difficult conversations. From saying a no, giving feedback, delivering bad news, turning debates to dialogues, to going back to an old, hurtful incidents and dealing with irrational and sometimes insensitive talk, this book is filled with life affirming primers. The most exciting part of the book is the "'exactly what to say'" section, weaving together the conceptual and the anecdotal with the practical and commonsensical. You'll learn to: 1. Live fully and not skirt around the perimeter of relationships. 2. Talk your differences and not avoid relationships because of a few small errors. 3. Say no and not feel bad, say sorry and smile, speak from the heart and be respected. 4. Connect with customers, colleagues, and friends at a far deeper level. Let's change the conversation!

Difficult Conversations

Difficult. Conversations. Feeling uncomfortable during a difficult conversation is
common; embracing the discomfort and moving past it is more challenging. —
Kimberly Datchuk (2018) Difficult conversations are conversations that may be
more ...

Author: Anni K. Reinking

Publisher: Rowman & Littlefield

ISBN: 1475845863

Category: Education

Page: 122

View: 327

This is a great resource for teachers and administrators to communicate more effectively.

Effective Difficult Conversations

become instinctual and the amount of time that you spend preparing for a difficult
conversation will lessen, somewhat. In chapter 2 we take the first of three steps in
preparing for a difficult conversation: getting clear. Therefore, in order to have ...

Author: Catherine B. Soehner

Publisher: American Library Association

ISBN: 0838915264

Category: Language Arts & Disciplines

Page: 128

View: 726

Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

10 Rules for Talking

Author: Tim Harkness

Publisher:

ISBN: 9781788704090

Category:

Page: 320

View: 103


Difficult Conversations In A Week

How To Have Better Conversations In Seven Simple Steps Martin Manser. o Why
are some conversations *... diffio. Today, we plunge straight into the issue of
difficult conversations.

Author: Martin Manser

Publisher: Hachette UK

ISBN: 147180111X

Category: Business & Economics

Page: 128

View: 914

Difficult conversations just got easier How do you deal professionally with a colleague whose work is seriously below standard? A supplier who is always late? Saying 'no' graciously? Giving someone bad news? Many of us have been on the receiving end of business conversations that have been badly handled, poorly timed or scarcely prepared for by the person we're talking to. This practical book offers help to new and aspiring managers in a variety of business situations, such as delivering bad news in an appraisal, and how to work with a range of colleagues who may be lazy, negative orincompetent. Whether you choose to read it in a week or in a single sitting, Difficult Conversations In A Week is your fastest route to success: - Sunday: Why are some conversations difficult? We may tend to avoid difficult conversations: how else can you deal with them? - Monday: Manage your emotions Distinguish the facts of an incident and how colleagues feel about it and their sense of identity. - Tuesday: Prepare well The venue, atmosphere and timing of a difficult conversation are all important. It is essential that you prepare well, especially your opening words and the direction that you want the conversation to go in, including alternative ways to resolve the issue. - Wednesday: Listen carefully As you listen, you discover more about your colleague's background and motivation. You also need to learn how to ask incisive questions that get to the root of an issue. - Thursday: Treat colleagues with respect In a difficult conversation, you need to affirm your colleague and continue to listen until they feel heard. You will explain your point of view politely, yet firmly, being neither passive nor aggressive in tone. - Friday: Seek change Involve colleagues in a conversation; learn how to deal with certain kinds of colleagues, for example, those who are lazy, aggressive or shy. - Saturday: Build trusting relationships Work hard to develop strong working relationships, so that when you have to have a difficult conversation, you will be better placed to do sobecause you will know the person better.

Donna Payne S Pocket Guide To Having Difficult Conversations About Lgbt Discrimination

... in the Lesbian, Gay, Bisexual, and Transgender (LGBT) community, I have
witnessed many difficult conversations. ... to handle family and school
administrators, it always comes to this question – how do I have this difficult
conversation?

Author: Donna Payne

Publisher: Xlibris Corporation

ISBN: 1479729752

Category: Family & Relationships

Page: 30

View: 270

BIOGRAPHY Donna R. Payne As one of the Human Rights Campaign's key representatives, Payne works closely with Civil Rights organizations and leaders and with a number of organizations across the country to increase visibility of the lesbian, gay, bisexual and transgender community within the religious and people of color communities. She has lead HRCs work on HRCs Historically Black Colleges and Universities Program in supporting LGBT students on their campus and addressing concerns with HBCU administrators. Donna is a noted speaker in the LGBT community and has written articles nationwide on being an LGBT Civil Rights African American lesbian. She is a founding board member of the National Black Justice Coalition - a civil rights organization dedicated to empowering Black lesbian, gay, bisexual, and transgender people. Donna has received many awards for her transformational organizing work without regard for race, sexual orientation, gender identity or age. In 2009, she received the Capitol Pride Hero award in Washington, DC and was nominated by The Root.com as one of 100 established black Americans who are making exceptional contributions in their professions and communities. In 2011, she received the Rosa Parks Award for her coalition building skills with Civil Rights groups and Historically Black Colleges and Universities (HBCUs). In 2012, she received the National Action Networks Woman of Excellence Award from Rev. Al Sharpton and was named one of the Top Twenty Black LGBT Movers and Shakers. Payne is an activist who is originally from Memphis, TN. She graduated from the University of Tennessee, Knoxville in 1986 with a degree in Political Science. She has served the political community by working with the Young Democrats in Washington, DC, the Political Congress of Black Women and on Congressional campaigns in the south. She volunteered with the Clinton administration during its national health care reform efforts at the White House. Ms Payne is also a member of the Metropolitan Community Church of Washington, DC and resides in Maryland.

The Complete Idiot s Guide to Difficult Conversations

Get the Positive Results You Want When the Going Is Tough Gretchen Hirsch.
become ... To avoid the fallout from an inappropriate question, remember that the
best way to keep a difficult conversation from happening might be to remain silent
.

Author: Gretchen Hirsch

Publisher: Penguin

ISBN: 144062612X

Category: Business & Economics

Page: 336

View: 362

How to tackle sensitive subjects. Covering both professional and personal situations, this guide examines ways to approach and handle conversations that are often put off or avoided altogether. The most comprehensive book of its kind, it provides all the information you need to approach difficult conversations with confidence, avoid blaming, overcome defensiveness, and make better decisions. -The only book on the market covering difficult conversations in both the workplace and one's personal life -Can be read cover to cover or used as a quick reference guide -Reviewed and approved by the Program Chair of Organizational Communication at Franklin University and former professor of Applied Linguistics at Harvard University

Difficult Conversations

Author: Katie Day

Publisher: Alban Books

ISBN: 9781566992398

Category: Religion

Page: 96

View: 308


Difficult Conversations

Do you want to feel strong and learn how to communicate? Then you have the right book

Author: Tad Harrett

Publisher:

ISBN:

Category:

Page: 130

View: 186

Communication and having great conversations is a skill we all should have. Difficult conversations stop us from getting our dream job, finding a partner, dealing with employees at work, and this leads to toxic relationships that are destroying our lives. We care too much about what people think of us, or what they say about us. Meaningful relationships go right out the window, we become cold and impersonal in a hurry, depression, anxiety and nervousness rears its ugly head and there goes out self-confidence right out the window! Difficult Conversations is a book that will help you regain your self-worth, livelihood and empowerment! Life was meant to be free and being able to break free from our past, being in the NOW is all that matters. Life will beat us down if we let it, that is why you need to learn how to let it all go. Once you take action and learn the steps of self-realization and how to communicate effectively then you then come to an awareness that permeates your soul. Learn how to: Be a leader How to handle difficult conversations Improve your speaking skills Learn to give great presentations Boost Productivity End stage fright and nervousness How to speak clearly and communicate effectively Conversation skills to boost performance in the job force Learn the cues and what to watch out for with narcissistic family and friends And much much more! Do you want to feel strong and learn how to communicate? Then you have the right book

How to Have That Difficult Conversation You ve Been Avoiding

In reality, you could have three different kinds of conversations, each one dealing
with one of these themes. You could have a conversation only talking about the
issue and offering forgiveness. In this conversation you would deal only with ...

Author: Henry Cloud

Publisher: Zondervan

ISBN: 0310319641

Category: Religion

Page: 320

View: 427

A practical handbook on positive confrontation, now available in softcover with a discussion guide.Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don’t know how to have difficult conversations, and see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their bestselling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships in order to:• Show how healthy confrontation can improve relationships• Present the essentials of a good boundary-setting conversation• Provide tips on preparing for the conversation• Show how to tell people what you want, stop bad behavior, and deal with counterattack• Give actual examples of conversations to have with your spouse, your date, your kids, your coworker, your parents, and more!

Difficult Conversations

Abstract It takes more than diversity of campus populations for individuals to interact in meaningful ways with others of different backgrounds.

Author:

Publisher:

ISBN:

Category:

Page:

View: 180

Abstract It takes more than diversity of campus populations for individuals to interact in meaningful ways with others of different backgrounds. Debra Miretzky and Sharon Stevens share their experience launching a series of campus conversations focused on raising personal awareness and building relationships across difference.

From Conflict to Connection

"From Conflict to Connection's concrete, practical tools and maps for all stages of interpersonal communication, as well [as] numerous examples, will help you to: understand how people get into conflict ... and how to get out; develop the ...

Author: John Kinyon

Publisher: Global Reach Books

ISBN: 9780989972031

Category: Conflict management

Page: 365

View: 278

"From Conflict to Connection's concrete, practical tools and maps for all stages of interpersonal communication, as well [as] numerous examples, will help you to: understand how people get into conflict ... and how to get out; develop the ability to be centered regardless of what's happening around you; respond the way you'd like when you are upset and triggered; reshape negative judgments of yourself and others; and navigate a difficult conversation so you both feel empowered and satisfied with the outcome."--Publishers note.

Successful Difficult Conversations in School

Holding difficult conversations well is the key to successful leadership and management in schools - this easily read book will be invaluable to both experienced and new leaders.

Author: Sonia Gill

Publisher: John Catt Educational

ISBN: 9781911382522

Category: Education

Page: 178

View: 718

Holding difficult conversations well is the key to successful leadership in schools - this book is for both experienced and new leaders.

The Principal as Leader of Challenging Conversations

There are also individuals with whom the school leader must interact who are
difficult, demanding, sometimes aggressive, and simply disagreeable to work
with. Those difficult individuals, too, may require an assertive approach. In this
chapter ...

Author: Ontario Principals' Council,

Publisher: Corwin Press

ISBN: 1452276528

Category: Education

Page: 160

View: 865

Steer high-stakes conversations with staff and students toward win-win outcomes with this handy pocket guide to effective communication. Includes scripts, case studies, and checklists.